Legal Information

Overview

At GuruKirpaMart, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward refund policy to ensure your peace of mind.

Refund Period

You may request a refund within 7 days of receiving your order. After this period, we are unable to offer refunds or exchanges.

Processing Time

Once your refund request is approved, it will be processed within 5 business days. The refund will be credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Refund Methods

Refunds can be issued through the following methods:

• Original payment method
• Store credit

Eligibility Conditions

To be eligible for a refund, the following conditions must be met:

• Product must be in original packaging
• Proof of purchase required
• Product must not be damaged by customer

Non-Refundable Items

The following items are not eligible for refunds:

• Perishable goods (meat, dairy, fresh produce) once delivered
• Products that have been opened or used
• Gift cards
• Items marked as final sale

How to Request a Refund

To initiate a refund request, please follow these steps:

1. Contact our customer support team at support@gurukirpamart.com
2. Provide your order number and reason for the refund
3. If applicable, include photos of damaged or defective products
4. Our team will review your request and respond within 24-48 hours

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including any shipping costs incurred.

Cancellations

Orders can be cancelled for a full refund if the cancellation request is made before the order has been shipped. Once an order has been dispatched, it cannot be cancelled, but you may return it according to our refund policy.